Claim A Lotto! Prize

• All Lottery retailers must pay prizes up to $200 and have the ability to pay prizes up to $2,000.  Most retailers do not keep large sums of cash on hand for security reasons, Casino's and CGC's may be a better option as they will generally have cash available to pay lottery prize claims between $200 and $2,000.
• Lotto Express retailers are unable to pay prizes of any value.

• Prizes up to $9,999.99 can be claimed at designated Regional Prize Payout (RPP) locations. Regardless of the win amount, valid government issued ID is required when claiming a prize at one of these RPP locations.
  
• Please confirm the hours of operation for the designated RPP locations prior to attending, as prize claim hours may be different from the locations operating hours.
• If claiming a prize at a Casino location, please note that minors are not permitted in gambling establishments.
• Voluntary Self Excluded (VSE) winners can claim their lottery prizes at one of our two Signature Stores, a BCLC Corporate Office or by via the mail. 

Regional Prize Payout Holiday Hours 2018/2019

Day	Date	Hours of Operation
Friday	December 21	8am – 4pm
Saturday	December 22	9am – 4pm
Sunday	December 23	Closed
Monday	December 24	8am – 12pm
Tuesday	December 25	Closed
Wednesday	December 26	Closed
Thursday	December 27	8am – 4pm
Friday	December 28	8am – 4pm
Saturday	December 29	9am – 4pm
Sunday	December 30	Closed
Monday	December 31	8am – 12pm
Tuesday	January 1	Closed
Wednesday	January 2	8am – 4pm

• Prizes of any amount can be claimed at a BCLC Corporate Office. Regardless of the win amount, valid government issued ID is required when claiming a prize at our Corporate Offices.
• If claiming at BCLC, all prizes are made payable by cheque. Only claims greater than $25 Million will be paid via wire transfer.
• Be sure to read our Detailed Prize Claim Instructions to prepare to claim your prize.

 

2018/2019 Head Office Holiday Hours:

Day	Date	Hours of Operation
Friday	December 21	8am – 4:30pm
Saturday	December 22	Closed
Sunday	December 23	Closed
Monday	December 24	8am – 12pm
Tuesday	December 25	Closed
Wednesday	December 26	Closed
Thursday	December 27	8am – 4:30pm
Friday	December 28	8am – 4:30pm
Saturday	December 29	Closed
Sunday	December 30	Closed
Monday	December 31	8am – 12pm
Tuesday	January 1	Closed
Wednesday	January 2	8am – 4:30pm

By Mail:

• You may claim your prize by mailing your ticket to the Kamloops Player Services office at the following address:
  BCLC
  P.O. Box 1080
  Kamloops, BC V2C 6H2
• Please sign the front of the ticket and completely fill out the back of the original winning ticket (including name, address, and telephone number). Ensure that a daytime telephone number is included as the Player Services department may need to contact you for further information.
• We also recommend that you make copies of the front and back of the ticket for your records.
• You must also include a copy of valid, government-issued, photo identification (e.g. Driver’s Licence or BCID) along with the original ticket. In order to protect your privacy, BCLC recommends that when sending ID black out any identifying numbers (eg. Driver’s Licence Number). We also highly recommend covering any personal information that is not required for the claiming process, including your height, weight, eye and hair colour.
• You may wish to consider the different options available through Canada Post/Courier when mailing items of value.  All risks of mailing tickets to BCLC remain with the player and we encourage our players to use registered mail to track their ticket.