Stay Connected
Rules, Regulations & Game Conditions
Lottery Terminal Training Videos
The training videos below are designed to help you confidently operate and maintain your lottery terminal. The videos are best viewed on Mozilla Firefox and Google Chrome web browsers and on Smartphones.
How to Cancel a Lottery Ticket
It’s important to cancel a ticket correctly to ensure your store receives
the appropriate credit. It also plays a role in demonstrating good
customer service and integrity in any given scenario.
Cancelling a Ticket
Learn how to cancel a clean printed ticket which retains the barcode and ticket control number.
Cancelling a Ticket with No Barcode
Learn how to cancel a ticket where the barcode is damaged and cannot be scanned.
Cancelling a Ticket with no Barcode or Control Number
Learn what to do when cancelling a ticket where printing damaged both the barcode and the control number.
Reports and Invoices from your Lottery Terminal
The videos below explain key reports available through the lottery terminal to support lottery reconciliation.
Understanding the Daily Sales Report
This video explains the sections on the Daily Sales Report printed from the lottery terminal.
Understanding the Invoice
This video explains the sections on the Invoice Report printed from the lottery terminal.
Operations & Maintenance
The following videos demonstrate a number of ways you can minimize technical issues through regular maintenance of your terminal, as well as tips on operational features.
Printer Maintenance
Learn how to properly clean the printer which will minimize printer jams and service interruptions.
Resetting the Lottery Terminal
This video details how to turn the lottery terminal OFF and ON for Hotline support calls.
Cleaning the Lottery Terminal
Learn how to properly clean the lottery terminal to minimize errors when scanning a barcode or when printing a ticket produced by a selection slip.
Scanning a Ticket when Validating
This video outlines the best practices for effectively scanning a lottery ticket when validating.
Printing a Retailer Copy of the Validation Slip
Learn how to turn the 'Retailer Copy' feature ON and OFF for the validation slips.
Activating the Lottery Terminal
This video explains the process around first-time sign on to your lottery terminal.